REFUND POLICY

Your purchase of Topspy software is regulated by this policy. Please read it carefully before completing your order as it delineates your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.

You must jailbreak the iPhone you want to monitor before installing this application. It is impossible to download or install Topspy if you can’t jailbreak the target iPhone. To get the instructions on jailbreaking please go here. Please note that Topspy doesn’t support Windows Phone 7 mobile devices yet.

GENERAL

If you are not fully satisfied with your purchase of Topspy software, you can be eligible for a full refund according to Refund Conditions outlined below. However, we are convinced that most of refunds can be avoided if you request professional help from our Customer Support.

TOPSPY SOFTWARE

Want to check whether your employees are using company phones for job purposes only, while adhering to the ethics code of the company, and acting in accordance with the company confidence policy? Settle your doubts using Topspy application! Simply download this software and keep track on all activities on their phones.

SUBSCRIPTION PROLONGATION – NON-REFUNDABLE

No refund can be granted to TopSpy customers in case their reasons for a refund are completely beyond our control. They are the following: The target phone doesn’t have Internet access any longer (no money left on the target phone account, temporary service interruption, roaming-related problem etc).

REFUND CONDITIONS

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 15 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions.

No refund will be available after this refund period is over.
The refund may apply only to the primary (first) Topspy subscription.
If you own more than one subscription, no refund will be available.
Your money may be refunded only once. If you buy another Topspy subscription at a later time, this will not be subject to a refund request.
Any purchase of the software at a discount price is non-refundable.
No refund is due if the customer refuses to upgrade the Topspy version in the event of performed upgrade on the target phone.

REFUND PROCEDURE

You are required to send your refund request to Support Dpt. at support@topspyapp.com. We do not accept refund requests made via a Live Chat, or by phone. The refund decision is generally made within one or two business days.