Refund Policy

Refund Policy

Your purchase of Topspy software is regulated by this policy. Please read it carefully before completing your order as it delineates your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.

You must jailbreak the iPhone you want to monitor before installing this application. It is impossible to download or install Topspy if you can’t jailbreak the target iPhone. To get the instructions on jailbreaking please go here. Please note that Topspy doesn’t support Windows Phone 7 mobile devices yet.

General

If you are not fully satisfied with your purchase of Topspy software, you can be eligible for a full refund according to Refund Conditions outlined below. However, we are convinced that most of refunds can be avoided if you request professional help from our Customer Support.

Topspy software

Want to check whether your employees are using company phones for job purposes only, while adhering to the ethics code of the company, and acting in accordance with the company confidence policy? Settle your doubts using Topspy application! Simply download this software and keep track on all activities on their phones.

Subscription Prolongation – Non-refundable

No refund can be granted to TopSpy customers in case their reasons for a refund are completely beyond our control. They are the following: The target phone doesn’t have Internet access any longer (no money left on the target phone account, temporary service interruption, roaming-related problem etc).

  • If the carrier is changed by a target phone user which leads to the loss of internet connectivity and consequently improper functioning of TopSpy application.
  • Update of the operational system.
  • Resetting to the original factory settings.
  • A customer doesn’t follow the installation guidelines of our customer support team.
  • The customer does not have an access to the target phone.
  • If the customer didn’t receive the previous data because TopSpy had not been installed onto the target device initially.
  • If the target device is running on iOS 6.1.3 and higher, Symbian Belle, Windows Phone OS, Bada OS or any other operating system, which is not listed in Compatibility section
  • If the customer counted on using TopSpy on more than one target device after buying one subscription plan.
  • Personal reasons (“I’ve changed my mind”, “I’ve made a purchase by mistake”, etc.).
  • A customer is either unable or unwilling to jailbreak the iPhone or root Android device.
  • If A customer reached the limits for features on Pro or Lite plan.
  • If a customer intended to monitor web activities of non-standard web browsers, besides “Internet” (Android OS) and Safari (iOS)

Refund Conditions

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 15 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions.

No refund will be available after this refund period is over.
The refund may apply only to the primary (first) Topspy subscription.
If you own more than one subscription, no refund will be available.
Your money may be refunded only once. If you buy another Topspy subscription at a later time, this will not be subject to a refund request.
Any purchase of the software at a discount price is non-refundable.
No refund is due if the customer refuses to upgrade the Topspy version in the event of performed upgrade on the target phone.

Refund Procedure

You are required to send your refund request to Support Dpt. at support@topspyapp.com. We do not accept refund requests made via a Live Chat, or by phone. The refund decision is generally made within one or two business days